Smart Go Mail
When the Smart Go Mail service of Smart Communication was launched a couple of months back I guess a lot of people got excited.
Unlimited push mail on any phone with a very affordable price of P20.00 per day and P199.00 for 30 days. It is compatible with the most popular email providers such as Yahoo!, Gmail, Windows Live!, Hotmail, and Facebook via RSS Feeds
Who needs Blackberry now with this kind of service.
A lot of website have already posted their review about this Smart service but this story is based on actual account of me and my friend.
A friend of mine Eric who always needs to communicate through email with his brother who was based in China was very excited about this service. Emailing would be the cheapest form of communication and because he can’t go online most of the time, this “Go Mail” service of Smart is heaven sent for him. He is always busy and on the road most of the time so that the exchanges of text messages between the two of them have been be very expensive on both side. They needed to update each other about the business that they are trying to put up.
He is the first to enroll and I followed suit after two weeks. At first he is very happy because the service is fantastically updating him of his emails frequently. He could received even his facebook messages. He could also reply via email using only his phone.
Prior to his enrollment we visited one Smart Communication wireless center to inquire about this service. The lady acting as customer service representative explained how the emails would reach his phone? That there would be no additional “gprs” charges as long as he won’t use it to surf the “net”. They checked the list of phone that can avail the service and his HTC unit was in the list.
Satisfied with the explanations that he got, he asked the help of the “CS” how to enroll. And the rest is history as they say.
Three weeks after his enrollment he received a text message coming from Smart informing him that he have to settle his bill of P5,000.00 or his account would be redirected for exceeding his credit limit. So to cut this story short, he learned that the amount of P4,000.00 were “gprs” charges. Of course he contested his bill and a compromise was agreed upon.
He was instructed to renew his subscription and was given the proper way how to enroll. He was given the assurance that this time he won’t be billed with the “gprs” unless he would use it for surfing.
We were able to talk yesterday morning when I received by bill for the month of May. I was billed with P1,700.00 on “gprs” charges that I did not used for surfing. I was lucky that my bill is only such amount because I turned off my smart settings upon learning of his situation.When I asked him if his problem was solved, he gave me a big laughed and told me that his “gprs” charges for this month is P6,000.00.
Smart Go Mail service is a joke and we are not laughing.
Anybody out there who have the same problem? Please leave your comment and be counted. hahaha!
